Last updated: May 31, 2018
Information You Provide
Information about our customers is important to our business. We collect information you provide when you contact us and when you provide information to purchase any of our Services. Without information about you, we may not be able to provide you with the Services or the support you request.
The information we collect about you includes:
Why We Need Your Information
We rely on a number of legal bases to collect, use, and share your information, including:
Use of Information and Disclosure
We use your personal data for the following purposes:
Your Rights and Personal Data
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Under the GDPR, individuals will have the right to obtain:
We use Gmail (Google) for our primary email. You should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
When you sign up for an email newsletter, we use the third-party provider MailChimp to deliver our occasional updates. MailChimp gathers statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails.
If you have previously subscribed to our mailing list and want to unsubscribe, you can click the unsubscribe link at the bottom of every email or email me at firstname.lastname@example.org with a request to be removed from the list at any time.
Security & Hosting
At Hexagon Studios, we endeavour to take security seriously and have taken extra steps to protect your personal information. Our domains are provided by Hover, and our hosting service for hexagonstudios.ca and megward.ca is MediaTemple. We use the Managed WordPress Hosting package through MediaTemple, which includes support in the form of security maintenance, backups, and performance optimization of the websites. Information about MediaTemple’s data control and the security of its data centres can be found here: https://mediatemple.net/company/about-us/
Our websites are built on WordPress, a website content management system (CMS). This service may collect anonymous information about users’ activity on the websites, for example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment, to enter a name and email address. If you submit a comment to a blog post published on a website built on WordPress, or if you submit a message through a contact form, some personal information will be stored in this website’s database. We do not allow users to comment on any of the pages at hexagonstudios.ca or megward.ca at this time; however, if you use a contact form, this information will be collected. For more information about how WordPress processes data, please see Automattic’s privacy notice.
Third Party Analytics
When someone visits our websites, hexagonstudios.ca and megward.ca, we use the third-party service Google Analytics to gather anonymous standard internet log information and details of visitor behaviour patterns that reflect how people are using our sites. For example, data collected includes visitor statistics by date, details of page views, geographical locations of users, etc. You can adjust the settings on your browser to keep certain information untraceable by Google Analytics, such as your geographical location.
Payments via Square
Hexagon Studios uses Square, Inc. as a secure payment processor. Their card processing systems adhere to the PCI Data Security Standard. Payments can be processed through the Square system in two ways: in person with a payment card or via a secure, online invoicing service. If you make a request to receive an invoice and pay online, Hexagon Studios will send an invoice to your email address via the Square platform, after which you complete the transaction online by clicking the link in the email. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided via the Square invoicing function. We endeavour to take all reasonable steps to protect your personal information; however, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.
Information on Square data security can be found here: https://squareup.com/ca/security
Payments via PayPal
Hexagon Studios uses Paypal as a secure payment processor. PayPal uses Transport Layer Security (TLS) protocol to encrypt these communications. If you make a request to use PayPal when completing a purchase, Hexagon Studios will send an invoice to your email address via the PayPal platform, after which you complete the transaction online by clicking the link in the email. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided via the PayPal invoicing function. We endeavour to take all reasonable steps to protect your personal information; however, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.
Information on PayPal data security can be found here: https://www.paypal.com/ca/webapps/mpp/paypal-safety-and-security
Our Third-party Services (Data Processors)
We do not sell your information to any third-party providers; however, we do use third-party services to deliver our products and operate our business. In general, the third-party providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Making Requests and/or Complaints
You may access, change, or correct information about you by making a request to us using the contact details below, in which case we may need to verify your identity before changing or correcting your information.
When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity any individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
1179 Chemong Road, Peterborough, Ontario K9J 0G3 Canada
To exercise all relevant rights, queries or complaints please in the first instance contact Megan Ward by email at email@example.com or by phone at 1-705-933-8726.
If you have any questions or concerns regarding our policy, or if you believe our policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with us. We will respond to let you know when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We will keep records of your request and any resolution. If you are dissatisfied with the results of our investigation or any resulting corrective measures, you may be entitled to make a written submission to the Privacy Commissioner in your jurisdiction or to the Office of the Privacy Commissioner of Canada at the address below:
Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec K1A 1H3 Canada